Frequently Asked Questions


  • FREQUENTLY ASKED QUESTIONS

     

There are a variety of ways to get rewarded for drinking your favorite beverages from The Coca-Cola Company®. Each available offer on the Rewards page will have its own method of participation. When you find an offer you’re interested in, follow the instructions on the banner to get started.

Some ways you may be able to participate include:

·       Product code entry (manually or scanning with your mobile device)

·       Social media engagement (for example, posting with a designated hashtag)

·       Using your mobile wallet at a Coca-Cola vending machine 

These are just a few of the ways you may be able to earn rewards. Check back often as new rewards are being added often. If you need more information, check out the offer’s Official Rules or Terms & Conditions.
Contact our Consumer Care Team if you need additional support.

Digital rewards will either be sent immediately to the email address associated with your Coca-Cola account or you’ll receive an email with further instructions on how to redeem. Sweepstakes entries will be awarded to your Coca-Cola account and you will be notified via email, phone or social media if you are a winner.

Physical rewards will be sent to the address associated with your Coca-Cola account within 8-10 weeks.

Some offers may have brand-specific requirements, which would be detailed in the offer’s Official Rules or Terms & Conditions. Because of this, some product codes may work for one offer but not another. A code will also be flagged as invalid if it has already been used or if it is not typed exactly as it appears on the product.

Winners will be notified by email, phone or social media using the information linked to their Coca-Cola account. A link to the list of winners is included at the bottom of each sweepstakes’ Official Rules, found here.

There is no limit to how many offers you can participate in, but each offer will have its own set terms to specify entry and redemption limitations. Each offer will have abbreviated rules on its banner. For details, visit https://us.coca-cola.com/legal/.

Yes. We’ll continue to bring together a community to get feedback and improve the Coca-Cola rewards experience. At this time we’re not accepting additional Insider members.

If your code is illegible, please reach out to Consumer Care for assistance in reading your codes.

Coca-Cola Give is your new destination for donating to your community--from local schools to cause partners-- through your favorite beverages from The Coca-Cola Company. Your donation to any accredited K-12 school of your choice will result in a quarterly payment to be used to purchase supplies for your school’s interest such as physical education, sports, technology, and/or, arts which will be designated by your school. Your donation to one of our cause partners will be used in line with their philanthropic mission provided. Give more happiness with your purchases from The Coca-Cola Company!

Just head to Coke.com/give to get started with Coca-Cola Give. You’ll donate by signing in and choosing your local school or a  cause partner to give to. Note, schools and causes are not authorized to have individual accounts so all donations must originate from individual Coke.com accounts.

If you’re a school, we encourage you to share the opportunity of Coca-Cola Give with your PTA and parents to join in. We also suggest signing up for Electronic Fund Transfer. in order to receive your donations easier and faster.

All Coca-Cola Give donations go directly to school administration for use at their discretion. Any donation that a school receives from the program can be used to purchase supplies for extra-curricular activities including sports, technology, art and/or school supplies within your school. Join us in giving back to your community!

Coca-Cola Give is a new experience where schools and causes fall under one program to promote community sourced giving. As through My Coke Rewards, you can still direct rewarded cash from your Coca-Cola Company purchases to the school or cause of your choice; however, your product codes will be translated directly to cash instead of points. In Coca-Cola Give there will also be unique opportunities to support participating philanthropy partners through promotions. Stay tuned!

Thank you for your support of local schools! We're unable to transfer funds from one program to another. All local schools will begin Coca-Cola Give with a balance of $0.

For Coca-Cola Give, the value of your codes vary based on the type of beverage you purchased. You can see the value of your code here.

Most product codes can be used to donate on Coca-Cola Give. Expired product codes from the Arctic Home promotion are unable to be used for Coca-Cola Give.

Coca-Cola Give matches the historical value that product codes held on My Coke Rewards in order to allow a portion of your purchases go back to the schools and causes you care about.

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Any Coca-Cola beverage that has a product code under its cap or printed on its paper packaging is eligible to be used for donation. Please reference this list of participating brands.

To donate to a school, simply type in the school’s name, keyword, or zip code for the school selection to populate. If you’re unable to find your school, please contact Contact our Consumer Care Team .

If your code is illegible, please reach out to Consumer Care for assistance in reading your codes.

To donate to a cause, select from one of the cause partners available.

Thank you for your interest, but at this time we’re not accepting additional causes to be added to Coca-Cola Give.

You may donate to any elementary or secondary accredited public or private school in the U.S, United Service Organization, St. Jude Children’s Research Hospital, Boys and Girls Clubs of America, Special Olympics, National Park Foundation, Children’s Miracle Network Hospitals, and the American Red Cross.

Any primary or secondary accredited public or private school in the U.S. is eligible to participate. If you’re unable to find your local school in the search provided, please contact Contact our Consumer Care Team .

Word of mouth is powerful in sharing the opportunity to raise funds for your local school with your community behind you. In order to make the process of redeeming your donation easiest, we recommend having your community school sign up for Electronic Fund Transfer to avoid the risk of losing and forgetting to claim your donation.

Absolutely! We encourage you to be involved in multiple schools and causes in your community.

Ensure you’re looking under the correct zip code or name for your school.

If you're still unable to find your school and believe it's eligible to participate, please contact our schools support team and provide the exact name and address of your school. The school will be verified and then added to the database if eligible.

No registration or administrator is necessary.

All schools will begin with a cash value of $0 at the start of Coca-Cola Give as of March 23, 2017. If your school had a remaining balance greater than $10 and is signed up for EFT as of March 22, 2017, Kula will distribute final payment. If your school had a remaining balance greater than $25 and is not signed up for EFT, they will receive a check processed by Kula. If your school did not reach either threshold necessary to receive payment, the donated funds will be redirected to the Boys and Girls Clubs of America in the spirit of community development.

Donations go directly to school administration for use at their discretion. Any donation that a school receives from Coca-Cola Give can be used to purchase supplies for extra-curricular activities including sports, technology, art and/or school supplies within your school. Join us in giving back to your community!

Absolutely not. Coca-Cola is committed to the responsible marketing of our products and affiliations. Aligning with that mission, we have a commercial-free classroom commitment which is a part of our global responsible marketing policy.  As part of our responsible marketing policy, we have committed that our product advertising will not be placed in media where children under the age of 12 make up more than 35 percent of the audience. This includes television, radio and print, as well as cinema, the Internet, product placement and mobile phones.

Read more about our Responsible Marketing guidelines here

No. Once a donation has been made, it is final and non-refundable. You will have the chance to cancel your donation prior to submission.

Funds will be disbursed to schools quarterly within ninety (90) days of the calendar year quarterly end, if a school's balance has reached the Electronic Funds Transfer (EFT) direct deposit or physical check thresholds, as outlined here. If a school's EFT information is on file, the minimum disbursement amount is $10. Otherwise, the minimum disbursement amount is $25 and the school will receive a check in the mail.

Schools can see when their next payment will be issued on each school profile page. If your school receives a check, it has 90 days to claim the check before payment is void and marked as unclaimed. We recommend schools signing up for EFT in order to ensure your donation is redeemed.  

If you have additional finance questions related to your school’s donations,please contact our school support team here.

If the minimum donation is not met by the last date of a calendar-year quarter, then the contribution amount will carry over to the next calendar year quarter. If your school has still not met either threshold by the end of the calendar year, the balance will be donated to the Boys and Girls Clubs of America in the spirit of community & child development.

Electronic Fund Transfer allows donations to be added quarterly directly into your school’s bank account. We’ve heard that checks can be cumbersome for some schools to process. As the program develops, we’ll be looking to move schools into EFT to receive donations. We’ll be here to help along the way. Share your questions here. and sign your school up for EFT.

No. All donations from your Coca-Cola purchases will be designated to the school or cause of your choice. Coca-Cola supports the program maintenance for Coca-Cola Give.

For any tax questions, please consult with your tax advisor.

The Program begins at 12:00 a.m. Eastern Time ("ET") March 23, 2017. The Coca-Cola Company reserves the right to shorten, extend, suspend, modify, or cancel the Program, in its sole discretion, at any time.

If you have general questions about Coca-Cola Give, please contact our Consumer Care here.

If you have financial questions around your school’s donations, please reach out to our school support team .

If you have general questions about Coca-Cola Give, please contact Coca-Cola Consumer Care here.

The Coca-Cola Vending Pass is a digital loyalty card that you can add to your Apple® Wallet or Android Pay™ mobile wallet to participate in an exclusive offer at select Coca-Cola vending machines. Each time you make a purchase with your Coca-Cola Vending Pass in your mobile wallet, you’ll be one step closer to earning your drink reward. Mobile wallet functionality may not be available on all smart phones or on all carriers. 

Once you make ten purchases, you can redeem your reward for a drink of your choice at select Coca-Cola vending machines. To participate, text “wallet” to 2653 or go to coke.com/vending to get a digital pass number assigned to you and follow the instructions to add it to your mobile wallet. Once a Coca-Cola Vending Pass is created, you will be eligible to participate in exclusive offers each time you make a vending purchase when you use your Coca-Cola Vending Pass. 

Click here to find participating Coca-Cola Vending machines. Some of the vending machines aren't quite ready to accept the digital Coca-Cola Vending Pass yet. 

Your Coca-Cola Vending Pass will automatically keep track of your progress towards your next drink reward; you do not need to take further steps to participate in the Program. Simply tap your digital Pass where indicated on the participating Coca-Cola Vending Machine before each purchase to be one step closer to your drink reward. 

The program is being installed on thousands of Coca-Cola vending machines nationally – find a participating machine online by navigating to coke.com/vending

You will earn a free drink reward after 10 purchases at select Coca-Cola vending machines.

Your progress toward your drink reward will be updated on your digital Coca-Cola Vending Pass once you make your vending purchase.

Every brand/product in a participating Coca-Cola Vending Machine counts towards an eligible purchase and gets you one step closer to your drink reward with your Coca-Cola Vending Pass. You can choose any Coca-Cola product in the vending machine as your drink reward.

From time to time, we may experience technical difficulties beyond our control. Try using the Pass again. If you continue to get an error, contact us here: http://www.coca-colacompany.com/contact-us

No. The Coca-Cola Company will not distribute information about your purchases to third parties (e.g., marketers). For more information, see our  Privacy Policy

The Program begins at 12:00 a.m. Eastern Time ("ET") January 24, 2017 and is scheduled to end at 11:59 p.m. ET on December 31, 2017, but The Coca-Cola Company reserves the right to shorten, extend, suspend, modify, or cancel the Program, in its sole discretion, at any time. Please visit  coke.com/vending for updates on the Program end date or starting dates of particular mobile wallet functionality. Sponsor's computer is the official time-keeping device for the Program.

As of January 24, 2017, we are no longer linking the plastic MCR Card to a digital Coca-Cola Vending Pass. If you want a digital pass, you will need to create a new one. Text “wallet” to 2653 or go to coke.com/vending to get a digital card number assigned to you and follow the instructions to add it to your mobile wallet. 

Simply tap your phone at any participating Coca-Cola vending machine prior to each purchase. For full details on how it works, visit: http://www.coke.com/vending/how-it-works.

If you delete the Coca-Cola Vending Pass from your mobile wallet, you will need to download it again by either texting “wallet” to 2653 or visiting coke.com/vending. We will give you the option to save it again to your wallet.

Your plastic My Coke Rewards Card may have an expiration date on the back of the Card. However, the My Coke Rewards Card program ended on January 23, 2017.

We are no longer distributing the plastic MCR Card. If you have lost your plastic MCR Card and did not link it to your My Coke Rewards account, your Points will be lost. If you want a digital pass, you will need to create a new one. Text “wallet” to 2653 or go to coke.com/vending to get a digital card number assigned to you and follow the instructions to add it to your mobile wallet.

My Coke Rewards ended June 30, 2017. We are in the process of updating our vending machines nationally to reflect the end of the program.

You can create an account on Coke.com.

Check your spam folder first. To ensure our emails arrive in your inbox, save TheCoca-ColaCompany@Coca-Cola.com to your address book. If you use Gmail, check your Promotions tab. 

Absolutely. Just sign into Coke.com with the same credential.


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